Voice ID

When you call our Customer Service Center, we can securely identify you – with just your voice.

Voice ID is a security feature that allows you to use your unique voice print to verify your identity when speaking with a customer service representative.
 

Save Time Identifying Yourself

  • Voice ID automatically identifies you and eliminates the need to answer multiple security questions.
  • Easy, one-time set up.
  • Once established, your voice print will continue to identify you every time you call us. 
  • Your voice print can be removed anytime by speaking with a customer service representative.
  • Enjoy shorter wait times when contacting our Customer Service Center. 

Added Security for Peace of Mind

  • Helps protect against fraudsters trying to impersonate you.
  • More secure than traditional authentication methods such as security questions and passwords. 
  • Voice ID does not store an actual recording of your voice but creates a digitally encrypted voiceprint. 

How it Works

  • Voice ID uses the multiple characteristics of your voice, such as your accent and speech cadence to create a unique voice print.
  • This feature will work even if your voice is affected by factors such as having a cold.
  • A voice print is not a recording – it is a file that represents information about your voice.
  • Once your voice print is created, you will receive a mailed confirmation from us.
  • Your voice print can be removed anytime by speaking with a customer service representative.
  • Voice ID is not available for minors and non-owner, authorized signers on business accounts.